Anybody handy with Photoshop Troubleshooting?

[KittySawrus]

I know we have some photoshopsy type people here!

OK, my dilemma is this: I went to open it, and it said there's an error so it shut down. I uninstalled it and now I'm trying to reinstall it, and it keeps coming up with an error saying there is a problem with drive G:\. However, the disk is in either E:\ or D:\ (we have 2 disk drives), I do't even know what drive G:\ is - I've unplugged everything I can think of, but I think it may be the mouse, monitor or keyboard D: I tried installing it from the desktop...any help??

[RayLa]

:O
Wow thats a tuffy....what is it that your trying to open? Maybe if you open a diffrent file or is it with everything you do?

[WashingtonBoy]

It may be a setting left over from your previous installation. Look in C:\Documents and Settings\<USERNAME>\Application Data\Adobe\Photoshop and delete it and any files inside of it. Then try the installation again.

[KittySawrus]

I'm just trying to re-install Photoshop Elements D:

I've done what you said WBoy...fingers crossed *closes eyes and inserts disc*

[KittySawrus]

*sad face* :(

Hmm, what to do...

[offgridgirl]

Time to call a computer professional(nerd)....:eek:!!

[Country Girl 43]

I have a brand new Photoshop Elements sitting on my desk. Have never used it or installed it. I am waiting to get my new computer first. I sure hope I don't have the same problem.

[OffGridGuy]

This can happen when you previously installed the Software from G drive (it will be a registry setting).

If I understand, you have 2 CD/DVD drives, D and E, but when you try to install it asks for G drive (when looking for the installation CD drive).

Are you running XP ? Try this;

Remove any CD/DVDs from drives
Right Click (My Computer) and choose Manage.
Then choose (Disk Management)
Under DiskManagement, Right Click on your CD/DVD E drive icon
and pick (Change Drive Letter)
click the Change, and set the drive letter to be G.

This simply re-arranges the drive letter of the CD/DVD drive.
Maybe that's all it needs for the install to continue.

[offgridgirl]

Nicely done Honey!! ;)